Returns & Refunds

At ORIMAY, our customers’ satisfaction is what we strive for. Therefore, you can file a claim for exchange or return within 30 days since your package is delivered. Here are the details of our Exchange & Return policy:

 

Preconditions for Exchanges & Returns

• Your items remain intact, in a re-sellable condition, and in their original packaging.
• Your return request can be achieved for the issues on quality, size, and color only.
• Your return request is submitted within 30 days of receiving your original order.

Please note:

• Any orders that have already been processed or shipped cannot be canceled. 
• Any items in the clearance sale cannot be exchanged or returned.
• You are recommended to use a trackable shipping service with shipping insurance if the exchange/return item(s) is worth over $25.
• orimay reserves the right to refuse exchanges or returns that do not meet the criteria listed above.

 

Exchanges

• Orimay's Responsibility: incorrect order/ defective order

1. If you have received the incorrect order in the wrong color or wrong size, or a defective order with quality problems, please contact us with pictures and we will allow a return to our warehouse after  confirmation and for an exchange.
2. Orimay will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange.

• Customer’s Responsibility: unwanted items

1. You would exchange for different sizes or colors of your item(s). However, if you prefer to exchange for another item(s), please submit a return request and make a new purchase.
2. You will be responsible for the return shipping fees.
3. The exchange request will be processed within 7 days.

 

Returns

• Orimay’s Responsibility: incorrect order/ defective order

1. If you have received the incorrect order in the wrong color or wrong size, or a defective order with quality problems, please contact us with pictures and we will allow a return to our warehouse for a full refund.
2. Orimay will be responsible for return shipping fees.

• Customer’s Responsibility: unwanted items

1. If you decide that you no longer want the item or simply want to return it, you have to make sure the item is in a re-sellable condition.
2. Customers will be responsible for return shipping fees.

 

Return and Exchange Process

• Email sales@orimay.com, subject "Exchange and Return" and enter your proof of purchase/order number.
• Describe the details of the item issue and submit the exchange/return request.
• We will process your request immediately once the message is received.

 

Refunds

• Refunds will be processed within 3 to 12 business days upon receiving your return at the warehouse. If it has been longer than two weeks, please Contact Us.
• Orimay will credit your original method of payment. Depending on your financial institution, please allow an additional 2 to 10 business days for the credit to post to your bank or credit card account.